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A Guide to Giving and Receiving Criticism
A Guide to Giving and Receiving Criticism
Reviewing is one of the most fundamental parts of fan fiction, but it is also one of the most difficult juggling acts we all take part in. Everyone wants to be reviewed, and at the end of the day, nearly all of us need it, but it is a difficult art to get right. It is tricky to give people feedback without outright offending them, and as an author, it can be just as hard to respond to the reviews: if someone just spent 500 words telling you your story is shit, are you then meant to thank them or tell them to fuck off?
I am no stranger to these issues. I very rarely review, something I constantly feel guilty about, and when I do get the rare review myself, I am prone to deconstruct my feedback. I do so as I want to get the most out of the review and know specifically what the person means, but it can be difficult to respond to a reviewer and not come across as a defensive douchebag.
In this month’s lesson, I wanted to provide some tips on getting the balance right. Over the years, various moderators have discussed the nature of writing reviews and being civil to one another (AetherX’s lesson still holds up after three years and is worth reading for a guide on what to put into your reviews), but this lesson will examine deeper not only how you should be reviewing, but how to do so as part of a community – and what to do when you disagree with the feedback.
The Reviewer
The first thing to note about reviewing is that anyone can write a review. I often see people saying they won’t review because they never know what to say, but reviewing isn’t some intricate, difficult act. All you have to do is state what you like and dislike about the story: anyone can read something and notice quotes, characters, scenes, descriptions that either bother them or make them want to read more. A review is simply writing those thoughts down and letting the author know what you think. If you read a chapter, there is nothing to stop you from posting a sentence or two sharing your thoughts and letting the author know you have read the story.
At the same time, as AetherX pointed out in his lesson, writing only a few lines is generally considered more of a response. Again, there is nothing wrong with that (and really, we should all be doing it), but reviews are generally a lot meatier, dissecting the entire chapter (or chapters) and going into much greater detail. Aether’s lesson covers the sort of things you can bring up in a review and how you can structure it, so in this lesson, I wanted to cover some etiquette things around reviewing.
- Firstly, a giant wall of negativity is never helpful. If your review constitutes a couple hundred words pointing out everything that’s wrong with the story, and only the flaws, you are more likely to annoy and/or disenchant the author than actually help them (especially if you just point out typos and grammatical errors – don’t be that guy, no one likes that guy). Even if you really didn’t like the story/chapter or there are too many issues to count, always aim to be constructive and reassuring.
- When being critical, be specific. Don’t just say something is terrible and have that simply be your review; that is the least helpful thing you could possibly post. Focus your criticism on specific areas, and if you want to be a really good reviewer, offer suggestions on how it could be improved. Authors need detail like that to improve. Don’t just list faults, offer solutions.
- On a similar note, avoid making overly-general comments. I cannot count the number of reviews I’ve received where people have told me “certain scenes” need improving but didn’t elaborate. If there are scenes you think need improving then just say what those scenes are: there is no word count to reviews, so you can say as much as you want. The less you give away in reviews the less helpful it will be to the author.
- Several other websites have brought about the rise of the sassy, funny critic, who will caustically tear apart your story, but there are jokes, so that makes all the cruel things they say totally fine, right? Well, on depends who it is. Some of those reviewers get requests from authors wanting to have their story hilariously ripped to shreds, either to feel acknowledged though more likely for some masochistic reasons, but not everyone is going to appreciate that style of criticism.
If you are reviewing someone’s story for the first time, probably don’t fill the review with quips like your Joss Whedon forcing yourself through the next Avengers script. Metaphors, jokes and references, especially bad ones, could distract the author from your actual criticism, and sarcasm can be easily misinterpreted on the internet. Most authors will think you’re a dick if you try and lighten up your review with nasty humour, and it’s more than likely to cause arguments. Once you have struck up a rapport with the author, you can really say what you want, but if you want them to take your first review seriously, try and be, for lack of a better word, professional.
- And just remember: praise is as important as criticism. Letting an author know what they have done well is just as important as telling them what they need to improve, and a few kind words will help soften the blow around what you had to criticise. Praise falls under the same rules as above: just posting at the end of a long list of criticisms “it was a good chapter” could give off conflicting vibes. Highlighting specific quotes, interactions, descriptions, whatever could brighten your author’s day.
In his lesson, Aether suggested three different ways you could structure your review. I personally find the ‘Quote Bomb’ (where the reviewer quotes every line/paragraph they want to respond to) the most useful when receiving reviews, but anything structured works. Working through the chapter in chronological order with a summary statement is probably the easiest way to do it.
@Beth Pavell wrote something in one of his old blog-based lessons I wanted to end this section with: when writing a review, before you post it, just ask yourself Is this the kind of review I’d like to get?
The Reviewee
One of the toughest things for any author to go through, especially a new one, is receiving criticism. We all crave reviews hoping people will tell us how utterly brilliant we are, but at the end of the day, mostly we will just get told how many times we misused ‘your’ and ‘you’re’. You have to leave it up to your readers how they review, but as an author, it is important not to gloss over or ignore the reviews you get.
- Firstly, try and take as much criticism on board as possible. Before you respond to the review in any way, perhaps read over the chapter again with their feedback in mind and see if they have a point. If a lot of people are bringing up the same criticisms time and time again, it would definitely be worth going over your story and seeing if you need a rewrite.
- Always remember that this is your story – you know where the plot and characters are going, you know how it’s all going to end. Fan fiction is like television or comics in a way, in that the story is being told in segments instead of being read at once like a book: people are only going to judge it on the most recent instalment, not the big revelation you have coming in ten chapters. Some people may not like a character, but they aren’t supposed to! The plot may be confusing, but that could be your intention. You don’t have to change your grand plan just because people don’t like where things are at in the moment: trust in your story and characters. However, going back to my first point, if most of the readers are complaining about certain elements, it may be worth exploring the earlier chapters again: that grand plan may fall apart if you haven’t put it together properly.
- In a similar vein: you don't have to take criticism lying down. This may sound controversial to some, but just because someone reviewed your story doesn't mean they are automatically right. If you think they misinterpreted a scene or don’t understand a character, or their criticism was vague and you don’t understand it, you have a right to respond. However, when responding to reviews, remember to be civil and argue your case calmly. If you reply with an overly defensive, expletive ridden rant defending your brilliance, they, and others, probably won’t come calling again. You have a right to reply, but exercise it carefully.
Ultimately, you should just accept the criticism, process it, evaluate your work, and carry on with the story. You are allowed to ask for more from your reviews, but don’t spend your whole life tearing apart the reviews – only ask questions/respond if you feel you absolutely have to. I am very guilty of being quite defensive of my work, but over the past year have begun to appreciate that fixing up old chapters is probably for the benefit of the story and characters. And really, if you have a dozen different people pointing out the same flaws, maybe they might be right?
The Reviewer Responds
I’ll be clear straight away: this could easily just be something I want to see more of and no one else cares about. However, a lot of the time when I respond to reviews, I’ll ask the reviewer to clarify something or bring up my own points but then will never get a response. As a reviewee, you could spend hours crafting an impeccable (in your eyes) review that covers every comma, full stop and quotation mark, but if the author doesn’t get what you are trying to say, then all that time is wasted.
- Firstly, respond to them calmly and rationally. You may be annoyed that the author is apparently ignoring all that criticism you gave them, but they are allowed to and there is nothing you can do to stop them. Really, you should be complimented that they even acknowledged your hard work. Whatever you do, never tell them they have to accept your criticism and must improve their story. You have to respond rationally and calmly, even if they didn’t, and explain your reasons.
- Try to answer their questions and expand on the criticism. If someone is asking for you to be more specific, then you might just have to accept the fact you weren’t in your initial review. Read your review again, maybe re-read the chapter, and make sure you get everything you want to say across with this second opportunity.
For both parties, don’t descend into an argument. If the author responds a second time, feel free to move on from the conversation: explaining yourself twice is the more than most people would do. They will likely get what you are saying in time, but don’t push them to accept your review as gospel.
In Review…
Fundamentally, there are two things to remember:
- If you are the reviewer, you want the person to take both your criticism and praise on board. You are wasting everyone’s time if your review makes no sense or distracts in any way from the feedback you are trying to get across
- If you are the reviewee, remember that the people reviewing are only trying to help you. You may not like what they say, and you can disagree, but very few people on this site review simply to be cruel. No one is going to tear apart your story because they feel like it.
Reviews are tricky. I’ve gotten reviews that have made me laugh, made me angry, and a few that have made me question the point of writing. Yet the single harshest, borderline cruel (in my eyes anyway) review I have ever received is the one that finally convinced me to look back over the first chapters of Eight Easy Steps. I wouldn’t have wished anyone else receive that level of criticism, and would not recommend anyone make that the norm, but there is a benefit to all types of reviews.
Reviews make fan fiction go around. If you are expecting people to review your stories, you should be prepared to do the same for them, even if you just tell them you are enjoying the story (remember, don’t post a one-sentence review just to tell them the story is shit). However, if you are going to take the time to review a story in depth, make sure you are as clear, to the point and civil as possible: be rude or vague and don’t be surprised if the author doesn’t accept your view.
And if someone takes the time to review your story, the least you can do is acknowledge them. You make think they are a horrible person because they don’t like your main character, but at the end of the day, they are doing you a favour: the very least you can do is thank them.
What do you think is the best way to review a story? How do you respond when you get hit with a wave of negative criticism? Are there any reviewers/authors you think have struck the perfect balance? Join the discussion!
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