I know that. My question was regarding the iTrader feedback system. After I posted this thread, I noticed people using it for Wi-Fi trades, so I'm guessing it's fine to use it for that as well as physical transactions made on the forums.
People have to stop asking whether Kumo forgot their requests. He's been really busy and is also backed up because so many people want one of his awesome avatars. Just be patient everyone. He'll eventually get to your request as long as he has time to do them :)