proserpina
Fairy Queen
- Joined
- Apr 14, 2010
- Messages
- 4,312
- Reaction score
- 20
“You can raise money to help your sick cat, for example, but not poor people.” - Paypal Representative
Source and, in case any of you may wish to have a look at it, the petition against Paypal to bring this to their attention.
Now, I am aware that there's red tape in situations such as the above and I would appreciate a more unbiased source, but so far I personally am pretty annoyed that Paypal is being so unmoving in putting that above a good cause and it makes me wonder where (or even if) goodwill comes in when companies are covering their backs. From what I can gather this person was told he could not use the Donate button any more and so switched to selling the gifts to be donated, making Paypal suspicious. But at this time of year when we could all use a bit of that giving spirit should Paypal really remain so unmoving in refusing to compromise? Where does protocol stop and common sense/decency begin in these situations?
As you know, we have been trying to buy Christmas presents for kids in the Regretsy community.
We took many applications, vetted them carefully and set about creating a giant gift exchange program, where you could buy a gift for the over 200 children we’re helping.
We raised so much money that we found ourselves in a position of not just being able to send toys, but to send a monetary gift to the families as well. We hoped it might help them make their holiday dinners more special, or maybe pay a pressing bill.
PAYPAL SHUT IT DOWN
Apparently we made the mistake of using the “Donate” button, which Paypal is now claiming is only for nonprofit organizations to use. They froze the account, which also includes Zazzle money that we use to make emergency gifts. That money isn’t in issue, but what the hell! Might as well keep everything!
So last night, I decided to go about this a different way. Since these toys are already purchased, I decided to offer them up for sale on this site, just like any other retailer would. You could buy them according to what you wanted to spend, and we would send them on to the recipient of your gift, just like any other retailer.
PAYPAL SHUT IT DOWN
After a very long and jaw-dropping conversation with an incredibly condescending representative, they have decided that I must refund all the donations and purchases that have not been processed. If you don’t get a refund, it’s because we got your money before they got smart and kept us from helping children at Christmas, which is really the best move any corporation can make.
Source and, in case any of you may wish to have a look at it, the petition against Paypal to bring this to their attention.
Now, I am aware that there's red tape in situations such as the above and I would appreciate a more unbiased source, but so far I personally am pretty annoyed that Paypal is being so unmoving in putting that above a good cause and it makes me wonder where (or even if) goodwill comes in when companies are covering their backs. From what I can gather this person was told he could not use the Donate button any more and so switched to selling the gifts to be donated, making Paypal suspicious. But at this time of year when we could all use a bit of that giving spirit should Paypal really remain so unmoving in refusing to compromise? Where does protocol stop and common sense/decency begin in these situations?
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